Monday, April 23, 2007

What to do if your Identity is STOLEN

Please note that these guidelines are NOT an inclusive list. If your identity has been stolen, expect to spend many hours clearing your good name. It is an unfortunate reality that this process takes on average almost 200 hours of your time over a 2 year period.

DHI recommends that you be PROACTIVE in guarding your Identity. Protect your Identity BEFORE it gets stolen. Visit DHI's Identity Theft webpage for more information.

Guidelines to follow if you suspect that your identity has been stolen:

  1. Call the fraud hotlines of the three (3) major credit reporting agencies.
    Ask them to flag your account profile with a fraud alert to prevent any accounts from being opened without your approval:
    • Trans Union – (800-680-7289)
    • Equifax – (800-525-6285)
    • Experian – (888-397-3742)

  2. File a report with your local police.
    You will need a copy of the report to show creditors. In addition, you may need to contact the police department where the crime occurred. The Postal Inspector will also need to be contacted if a fraudulent change-of-address was filed.

  3. Close all false or phony accounts.
    Ask for copies of the original credit applications for your files.

  4. Close all existing accounts that have been illegally accessed.

  5. Document your calls to creditors.
    Send a certified letter reiterating your requests. Keep a log of all calls, contacts and documents. File them in a safe place and keep them indefinitely.

  6. If stolen items include anything with your Social Security Number, call the Social Security Administration to report that the number has been used fraudulently.

  7. Call the Department of Motor Vehicles to discover if a duplicate license has been issued in your name.

  8. File a complaint with the Federal Trade Commission’s (FTC’s)
    Identity Theft Hotline – (877-438-4338)


Other Resources:

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